Frequently Asked Questions
Everything you need to know about our handcrafted Italian excellence.
Where are Velasca products made?
All our products are 100% handmade in Italy by master artisans in Montegranaro, the heart of the Italian shoemaking district, using centuries-old techniques.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Returns are free of charge for most countries; simply use the prepaid label included in your box.
How do I find the right size?
Our shoes generally follow standard European sizing. We recommend checking our detailed Size Guide on each product page, which includes a printable foot measurement tool.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How should I care for my leather shoes?
To preserve the quality, we recommend using cedar shoe trees after every wear and applying a high-quality leather cream or wax every few weeks to keep the leather hydrated.